Hygiene limits. For health and hygiene reasons, opened or used items cannot be returned or exchanged. This applies to all personal-care and intimate products and to lubricants and similar items.
Unopened items. You may return unopened items in original sealed packaging within [RETURN WINDOW] days of delivery. Contact [BRAND EMAIL] first to get return instructions. Return shipping costs are your responsibility unless the return is our error.
Damaged, defective, or wrong items. If your order arrives damaged, defective, or incorrect, email [BRAND EMAIL] within [7] days of delivery with your order number and a photo. We will replace the item or refund you, at our choice and subject to supplier availability.
Refunds. Approved refunds go back to your original payment method within [5-10] business days after we receive or approve the return. Original shipping fees are not refunded unless the return is our error.
Cancellations. Contact us right away. We can cancel an order only if it has not shipped.
Chargebacks. Please contact us before disputing a charge so we can fix the problem quickly.